CAVELL HOUSE BED AND BREAKFAST LIMITED
COMPANY POLICY & Terms and Conditions
CHECK IN AND CHECK OUT
Guests can check in between 3pm and 10pm, unless by prior arrangement. Guests are required to vacate their rooms no later than 11am. Please phone ahead if you think you are going to be later than 10pm on checkout.
ROOM OCCUPANCY
Rooms booked as a SINGLE Room are asked to use one SINGLE bed, Rooms booked as a DOUBLE or KINGSIZE Room are asked to use the DOUBLE or KINGSIZE Bed, Rooms booked as a TWIN room are asked to use TWO SINGLE Beds as requested unless there is only a Double and Single in the room given, If any other beds have been used and are unsellable and need to be remade for the next customer, these will be charged at full rate - this applies to all bookings - this is due to renewing and restocking of sheets, washing, drying, airing, ironing and cleaning the bed.
BREAKFAST
Due to Covid 19 we are now doing breakfast in the room this is included in your booking, this will be ordered on check in, if staying multiple days we can arrange a takeaway breakfast, this can be collected in the evening or to be put in your roombefore 8pm, if staying long term alternative arrangements are available.
SMOKING
No smoking throughout Cavell House Bed and Breakfast, anyone caught smoking in rooms or if there is a strong smell of smoke upon check out and / or upon cleaning there will be a fine of £50 which will be deducted from the debit/credit card that was given upon check in for payment of theroom, there is a sheltered smoking area provided outside in the rear garden.
DOGS
Dogs are not permitted
PARKING
Free on-site parking available, subject to availability, there are 10 Parking spaces available.
HEALTH AND SAFTY
Due to health and safety and fire regulations the amount of people on the booking form is the amount allowed in the room.
Children aged 18 and below need to be accompanied by an adult.
Please phone ahead for any special dietary requirements or facilities to see if we can meet your needs.
BREAKAGES AND MISSING ITEMS
Any breakages may be charged for at the discretion of the Proprietors.
Theft of any kind will not be tolerated & will result in prosecution or a charge at the end of your stay from the debit or credit card that was used on check in, Please check your towels in the bedroom on check in, there will be 1 large and 1 small hand towel per person, any missing on check out will be charged to the debit or credit card that was used on checking in, please ensure that all towels are accounted for when checking out, there are 2 pillows per person please ensure all pillows are accounted for on check in and check out, any missing will be billed to the credit or debit card that was used on check in, Credit and Debit card details will be stored under the PCI/DSS compliance agreement.
PRICING
We reserve the right to change our prices at any time without further notice, However, if you have placed a booking, we guarantee the price on the booking from the date the order was placed
CANCELLATION POLICY
We will always try to resell rooms, if you must cancel your reservation following confirmation. Should you have to cancel your reservation or any part of your stay, the deposit paid is non refundable. Please contact us as soon as you can if you are unable to keep your booking, Due to the nature of emails and their unreliability we do not accept emails as a valid cancellation, only by phoning will this be valid, this will then be confirmed by a response from Qbook stating your booking has been cancelled this will be sent through email or post if no email has been given. We advise all customers to buy insurance in the eventuality of cancellation The full charge may be due for your reservation, if cancellation is within 48 hours of arrival. A "no show" where a guest does not turn up on the date booked, and where a guest leaves without paying for the stay they have had will be charged in full on check out to the credit or debit card that was used on check in, Credit and Debit card details will be stored under the PCI/DSS compliance agreement.If you have advised us that you have Covid and require to cancel, please see our cancellation policy, please also be advised in such circumstances refusal to stay at the property will be implemented.
LONG OR SHORT TERM STAYS
When staying as al ong or short term let, at any time, part or all of the agreement and or contract is causing the bed and breakfast bussiness to suffer in any way financially or reputability, it will be terminated or will come to an amicable agreement with the person or persons letting, that suits the bed and breakfast bussiness and other long or short term lets that are current. Any cancellations for any period of time will need 28 days notice paid up front so we are able to sell the room you are vacating.